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Dear Client,
we hereby inform you that Cresco Partners s.r.o., as a provider of crypto-asset related services (hereinafter the “Company”), will terminate the provision of all its crypto-asset related services as of 1 July 2026.
The decision to cease operations relates to the discontinuation of the Company’s business activities in the area of crypto-asset related services in the Czech Republic.
As of 1 July 2026, it will no longer be possible to use the Company’s services, and no new orders or requests will be accepted. Client accounts will be deactivated and access to the platform and related services will be terminated.
We kindly ask that, no later than 30 June 2026, you download or save all documents, statements, and confirmations that you may need for your records, and that you complete any pending matters related to the Company’s services.
Even after the termination of services, the Company will retain certain data and documentation to the extent required by applicable legal regulations, in particular those concerning anti-money laundering, accounting, and tax obligations. Personal data will be processed and retained only for the period stipulated by law and will subsequently be securely deleted.
Should you have any questions, you may contact us until the cessation of operations at:
Email: info@crescopartners.cz
Phone: +420 770 335 313
We will be glad to provide you with the necessary assistance during the service termination process.
We thank you for the trust you have placed in us throughout our operation.
Respectfully,
The Cresco Partners s.r.o. Team
First you learn, then you trade. Cryptocurrency trading is fast when you know what you're doing
We explain every fee, every operation. No hidden surprises, just clear information
We'll show you how to protect your investments. Your data and finances are safe with the highest standards of protection
What do you get?
We will help you choose the right cryptocurrency. We will explain the differences, benefits and risks of various digital currencies
We'll show you step by step how to make a transaction safely and efficiently. Your trade will be completed in minutes
We will teach you how to read the market and understand prices. You will gain access to current rates and learn how to interpret them
Our team of professionals is here for you, ready to answer your questions
For beginners and advanced users, we will help with the first steps and provide long-term support
We will help you choose the right cryptocurrency. We will explain the differences, benefits and risks of various digital currencies
We'll show you step by step how to make a transaction safely and efficiently. Your trade will be completed in minutes
We will teach you how to read the market and understand prices. You will gain access to current rates and learn how to interpret them
Our team of professionals is here for you, ready to answer your questions
For beginners and advanced users, we will help with the first steps and provide long-term support
We are your guide to the world of cryptocurrencies. Our approach is based on education - we help you understand how cryptocurrencies work, how to work with them safely and how to exploit their potential. Our strategy is simple – to make digital currencies accessible to everyone in a fast, easy, and secure way. Our customer support is here for you to ensure confidence at every step.
We are a partner you can rely on.
Enter your basic details and password during registration
Upload the required documents and we will verify your identity according to KYC rules
Get knowledge and experience
How can I create an account on Cresco Partners?
To create an account, click on the “Create Account” button. Then fill in your name, email address, and choose a password. After verifying your email address, you can start trading.
What documents are required for identity verification and using Cresco Partners services?
You are typically required to provide a valid government-issued ID, proof of residential address, and a current selfie holding the ID.
How can I deposit funds into my account?
Currently, we support deposits via bank transfer or cryptocurrency transfer. After choosing the method, follow the detailed instructions provided.
How do I place a buy or sell order for cryptocurrency?
Once your funds are credited, go to the trading interface in the client zone. Select the desired cryptocurrency and the amount you want to buy or sell. You will see an offer with the current exchange rate. After confirming, the transaction will be processed and the cryptocurrency sent to your specified address.
How long does it take to receive the purchased cryptocurrency?
Bitcoin transactions typically take about 10 minutes to be confirmed on the blockchain. However, the actual delivery time may depend on the chosen fee, network congestion, and processing speed of the exchange or wallet.
What steps can I take to secure my account?
We recommend using a strong, unique password, avoiding public Wi-Fi networks, and regularly updating your device. Never share your personal or login details in response to unsolicited emails or messages. Cresco Partners will contact you exclusively through the client zone.
How can I withdraw funds?
To withdraw cryptocurrencies, click the “Withdraw” button in the client zone. The funds will be sent to your verified bank account from which the original deposit was made.
How can I contact Cresco Partners customer support?
You can contact support via email at: support@crescopartners.cz, and view our price list here.
Need help? Our customer support team is ready to answer your questions.
+420 770 335 313
support@crescopartners.cz
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